To reset a locked user in OpenTouch do the following:
SSH into the server and elevate to root then issue the following
psql -U htuser CMS -p 5433 -c “update cmsadministrator set guiaccountlockdate=null, guilogonfailures=’0′ where login=’otAdmin’;”
Where the login is the one that you want to release, then restart the service with.
service cmsd retstart
